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Privacy Policy

How we collect, use, and protect your personal information

Your Privacy Matters: We are committed to protecting your privacy and being transparent about how we handle your data while providing AI video generation services.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Password (encrypted and hashed)
  • Profile information you choose to provide
  • Subscription and billing information

1.2 Content and Usage Data

To provide our AI video generation service, we process:

  • Text input and scripts you provide for video generation
  • Media files you upload (images, audio, etc.)
  • Generated videos and associated metadata
  • Usage patterns and feature preferences
  • Technical logs and error reports

1.3 Automatically Collected Information

  • IP address and device information
  • Browser type and operating system
  • Session data and cookies
  • Performance metrics and analytics

2. How We Use Your Information

Purpose Data Used Legal Basis
Provide AI video generation services Account info, content, usage data Contract performance
Process payments and billing Billing information, usage metrics Contract performance
Improve our AI models Anonymized content and usage patterns Legitimate interest
Customer support Account info, communication history Contract performance
Security and fraud prevention All collected data as needed Legitimate interest
Legal compliance All data as required by law Legal obligation

3. AI Training and Content Processing

3.1 Content Analysis

Our AI systems may analyze your content to:

  • Generate appropriate video content based on your input
  • Detect potential policy violations or inappropriate content
  • Improve our AI models and service quality
  • Provide content recommendations and suggestions

3.2 Data Anonymization

When using content for AI training, we:

  • Remove personal identifiers and account linkages
  • Aggregate data to prevent individual identification
  • Apply differential privacy techniques where applicable
  • Allow opt-out from AI training data usage

3.3 Content Retention

We retain your generated content according to these policies:

  • Active accounts: Content stored for service provision
  • Canceled accounts: Content deleted within 90 days
  • Anonymized training data: Retained indefinitely
  • Legal hold: Retained as required by law

4. Data Sharing and Third Parties

4.1 Service Providers

We share data with trusted partners who help us provide our service:

  • Cloud hosting providers (for infrastructure and storage)
  • Payment processors (for billing and subscription management)
  • AI/ML providers (for additional AI capabilities)
  • Analytics services (for service improvement)
  • Customer support tools (for user assistance)

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with court orders or legal processes
  • Protect our rights and property
  • Ensure user safety and platform security
  • Investigate fraud or policy violations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our company, your data may be transferred to the new entity under the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: Data encrypted in transit and at rest
  • Access controls: Role-based access with multi-factor authentication
  • Regular audits: Security assessments and penetration testing
  • Monitoring: 24/7 security monitoring and incident response
  • Data minimization: Collect only necessary data
  • Secure deletion: Secure data destruction when no longer needed

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Export your data in a machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Opt out of certain data processing activities

6.2 Cookie and Tracking Controls

You can control cookies and tracking through:

  • Browser settings and preferences
  • Our cookie consent management tool
  • Opt-out links in marketing communications
  • Account privacy settings

6.3 Exercising Your Rights

To exercise your privacy rights, contact us at privacy@aivideopro.com with:

  • Clear description of your request
  • Account identification information
  • Proof of identity (for security purposes)

We will respond to verified requests within 30 days.

7. International Data Transfers

We may transfer your data to countries outside your residence jurisdiction. When we do:

  • We ensure adequate protection through standard contractual clauses
  • We comply with applicable data protection regulations (GDPR, CCPA, etc.)
  • We implement appropriate safeguards for international transfers
  • We provide transparency about transfer destinations and purposes

8. Children's Privacy

Our service is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will delete such information immediately.

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

  • Essential cookies: Required for basic site functionality
  • Performance cookies: Help us understand how you use our site
  • Functionality cookies: Remember your preferences and settings
  • Marketing cookies: Used for targeted advertising (with consent)

9.2 Third-Party Tracking

We may use third-party services for analytics and marketing:

  • Google Analytics (with anonymization)
  • Social media pixels (Facebook, Twitter, etc.)
  • Payment processor tracking
  • Customer support chat tools

10. Policy Updates

We may update this privacy policy to reflect changes in our practices or applicable law. When we make material changes:

  • We will notify you via email or platform notification
  • We will post the updated policy with a new effective date
  • We will maintain previous versions for reference
  • Continued use of our service constitutes acceptance of changes

Contact Information

For privacy-related questions or requests, contact us:

Privacy Officer: privacy@aivideopro.com

General Inquiries: support@aivideopro.com

Address: [Your Company Address]

Data Protection Officer: dpo@aivideopro.com (EU residents)

Last Updated: December 6, 2025

This privacy policy is effective immediately and supersedes all previous versions.